Customer Service Representative

At RE/MAX , our agents have the experience to get the job done in today’s market, backed by a robust network of over 140,000 agents in more than 9,000 offices worldwide. With our extensive global connections and deep local insights, you gain an edge that transcends what you'll find online. Regardless of market conditions, life moves on—people need to move, sell and buy. RE/MAX agents understand that market shifts open new doors of opportunity, and with a trusted and experienced RE/MAX agent, these opportunities are yours to seize.The right time to move is when you're with the right agent—nobody sells more real estate than RE/MAX

RE/MAX is NOW HIRING dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills and a passion for helping others, contributing to a positive customer experience.


Duties

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information regarding products and services to assist customers effectively.
• Handle customer complaints with empathy and resolve issues promptly to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions through data entry.
• Collaborate with team members to improve service delivery and enhance the overall customer experience.
• Follow up with clients as needed to ensure their needs have been met and gather feedback on services provided.

Skills

• Proficiency in English; bilingual or multilingual abilities, particularly in Spanish, are highly desirable.
• Strong phone etiquette with the ability to communicate clearly and effectively.
• Previous experience in customer service or call center environments is preferred.
• Excellent data entry skills with attention to detail for accurate record-keeping.
• Ability to work collaboratively within a team while also being self-motivated.
• Strong problem-solving skills and the ability to think critically under pressure.

Join us in delivering outstanding client services while growing your career in a supportive environment!

Job Type: Full-time

Pay: From $25.00 - $35.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Day shift

Work Location: Remote

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